EU and UNDP support launch of psychological helpline for war-affected Ukrainians [EN/UK] – Ukraine



The hotline hires professional psychologists with many years of experience who have volunteered to provide assistance in crisis situations

Kyiv, July 5, 2022 – With EU funding, the United Nations Development Program (UNDP) in Ukraine supported the launch of a hotline to provide psychological assistance to war-affected Ukrainians. The initiative to create this hotline for the provision of first-hand psychological care came from the National Psychological Association of Ukraine, which implements it.

The line employs professional psychologists with many years of experience who have previously undergone special training to work with complex crisis situations. The line, at number 0-800-100-102, operates daily from 10 a.m. to 8 p.m. Calls from Ukraine are free.

Martin Schroeder, Head of the Local and Human Development Section of the EU Delegation to Ukraine, said the launch of the hotline was a very timely initiative to help Ukrainians relieve themselves from the constant emotional strain caused by the war and to obtain reliable support. during these difficult times.

“The war of Russian aggression continues to take the lives of Ukrainians, harm their relatives and friends, and destroy entire towns and villages,” Schroeder said. “We can only imagine how Ukrainian citizens are made to feel when confronted with such atrocities, but one thing we can do is to intensify and expand our efforts so that every Ukrainian, wherever it turns out, can at least get quick and professional psychological help. . I am convinced that thanks to the work of this line, we have come closer to this objective.

Manal Fouani, Acting Resident Representative of UNDP in Ukraine, said that building the capacity of specialized organizations providing psychological assistance is an important priority for UNDP, as the war takes a heavy toll on all Ukrainians, creating a need growing number of quality psychological services.

“The war has forced millions of Ukrainians to live in constant fear and anxiety; fearing for their own lives, the lives and well-being of their loved ones and the future of their country,” Fouani said. “We believe that the launch of this helpline with the National Psychological Association allows every Ukrainian to benefit from this support. It is only a call and a confirmation for the Ukrainians that they are not alone in the daily struggle of the war. Dealing with emotional strain and distress of such unprecedented magnitude is far too difficult to handle without professional support. At UNDP, we continue our work to make psychological services as accessible as possible to all Ukrainians, because timely interventions can save lives.

The line also accepts calls from Ukrainian citizens who currently reside in other countries, namely:

Czech Republic +420 800 012 058
Poland +48 800 088 141
France +33 805 080 466
Portugal +351 800 780 756
Sweden +46 20 160 46 46
Ireland +353 1800 817 519

Calls from all mobile operators in these countries are also free. The number of countries connected to the psychological care network is increasing – more information about this will be published on the website of the National Psychological Association.

The line will operate in two formats: audio and video. To have a live video chat with a professional, those looking for help simply need to ask the operator to set up a video call.

Valeria Paliy, president of the National Psychological Association, said that in the process of developing the line, psychologists focused on making services accessible to people.

“We know that not everyone has a smartphone, a stable internet connection, and not all of our citizens can even use online services, so the phone line is a convenient solution,” Paliy said.

“However, people who want to have eye contact with a specialist will be able to get it without any problem.”

The American Psychological Association and Amazon helped develop and support the hotline. The hotline is an initiative implemented by the National Psychological Association as part of a grant project to provide comprehensive psychological support to Ukrainians. It is implemented with the support of UNDP as part of the United Nations Recovery and Peacebuilding Programme.


The United Nations Recovery and Peacebuilding Program (UN RPP) is implemented by four United Nations agencies: the United Nations Development Program (UNDP), the United Nations Entity for Gender Equality and Empowerment of Women (UN Women), the United Nations Population Fund (UNFPA) and the Food and Agriculture Organization of the United Nations (FAO).
Twelve international partners support the program: the European Union (EU), the European Investment Bank (EIB), the United States Embassy in Ukraine and the governments of Canada, Denmark, Germany, Japan , the Netherlands, Norway, Poland, Sweden and Switzerland. .

Media inquiries
Yulia Samus, UNDP Ukraine Communications Manager; email:


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