The Fiji Times » Healthcare facilities to be guided by Kaizen approach


Six healthcare facilities identified for training in the 5S-Kaizen Total Quality Management (TQM) approach three years ago will now be guided by an implementation guideline.

This follows the launch of the document yesterday by the Ministry of Health and Medical Services, in partnership with the Japan International Cooperation Agency (JICA).

Health Minister Dr. Ifereimi Waqainabete said they have been working closely with JICA since 2019 for the implementation of the “TQM project”.

He said the 5S-Kaizen-TQM Volume 1 Implementation Guidelines document served as the first such manual in Fiji’s healthcare facilities.

He said six pilot health facilities were trained in 5S approach in 2019 and practiced 5S activities to improve working environment, productivity, safety and reduce errors.

“Now that the situation of COVID-19 infection is decreasing, it is time to move to the next level of quality improvement through Kaizen approach to deliver healthcare services in normal times,” a- he declared.

JICA Resident Representative Mayumi Amaike said 5S was originally developed by the manufacturing industry in Japan in the 1950s and has been applied to various service industries, including the healthcare sector. .

“Dissemination of the approach should be done in a standardized way to ensure that the level of knowledge and skills of health workers is maintained for an effective approach,” she said.

The six pilot health facilities are CWM Hospital, Nausori Maternity/Health Center, Valelevu Health Center, Fiji Pharmaceutical and Biomedical Services Center, Labasa Hospital and Sigatoka Hospital.


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